Privacy Policy

This policy explains how Kiaveo (kiaveo.com) collects and uses your personal data, and the rights you have. We keep the data we hold to what we genuinely need to sell you a licence, invoice it correctly, and support you.

1. Data controller

The data controller is meeco Servicios Globales S.L., registered in Spain with its registered office in Alicante. You can contact us about any privacy matter through our support centre.

2. What we collect

• Order and contact details — the email address you order with, and your name where you provide it.
• Billing and tax details — billing address, company name and VAT identification number when you buy as a business, so we can issue a compliant invoice.
• Order history — the products you bought, the licence keys issued to you, and your invoices.
• Support content — the messages and any order references you send us when you open a case.
• Technical data — basic, security-related information such as your IP address and the essential cookies needed to run your cart and session.

We do not store your full card number. Card and wallet payments are processed directly by our regulated payment providers (such as Revolut and PayPal), who handle your payment credentials under their own terms.

3. Why we use your data, and our legal bases

• To perform our contract with you — to take payment, deliver your keys and invoice, and provide support.
• To meet a legal obligation — to issue invoices and retain accounting records as required by Spanish and EU tax law.
• For our legitimate interests — to keep the store secure, prevent fraud, and improve our service, balanced against your rights.
• With your consent — where we ever ask for it, for example for optional marketing, which you can withdraw at any time.

4. Sharing your data

We share data only with the providers that make the service work — payment processors, our email delivery provider, invoicing and hosting infrastructure — and only as needed. We do not sell your personal data. Where a provider processes data on our behalf, they do so under a data-processing agreement. Some providers may process data outside the EEA under appropriate safeguards such as the EU Standard Contractual Clauses.

5. How long we keep it

We keep invoices and the related order records for as long as tax and accounting law requires (in Spain, several years after the transaction). Support correspondence is kept only as long as needed to resolve your case and maintain a service record. Data we no longer need is deleted or anonymised.

6. Your rights

Under the GDPR you have the right to access the data we hold about you, to have inaccurate data corrected, to request erasure, to restrict or object to certain processing, and to data portability. You can exercise any of these by contacting us through our support centre. You also have the right to complain to your local data-protection authority; in Spain this is the Agencia Española de Protección de Datos.

7. Cookies

We use the essential cookies required to keep you signed in, remember your cart and currency, and secure checkout. These are necessary for the store to function, so they do not require consent. We do not use advertising cookies without your consent.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed; material changes will be made clear on this page.